ORDER LETTER AND COMPLAINING LETTER

ORDER LETTER AND COMPLAINING LETTER

Order  Letter

Definition

A letter of order is a document that confirms the details of a purchase of goods or services from one party to another. It usually includes more information about what you are ordering, like quantity, model number, or color, the payment terms, and the matter in which the products are to be shipped. When the recipient receives this letter, they will process the order and send the merchandise. 

An “Order” is an expense for the person placing the order and an income for the one getting it. But this is not all. The company that bags the order has to fulfill lot of commitments to ensure that it has a satisfied customer, which can be an individual or another company. Timely delivery of the order, quality of delivery and after sale service – are all part and parcel of getting an order.

An Order Letter is the one that is written by the person/company placing the request of purchase from another company. This letter comes into action only when a detailed study of the desired product has been done in the market and based on promised service, quality and price of the product, a decision for a purchase has been made.

An Order Letter should be drafted very carefully as it needs to pen down all the terms and conditions of the purchase for the benefit of both involved parties. It should have details such as product specifications, quantities, price agreed upon, delivery date, late delivery clauses, etc. It should be addressed to the person responsible for the execution of the order with a copy to the head of department. Since it is totally an official letter it should be typed.

Example

Mancini Kitchen Equipment
Troy D. Mancini
4220 Straford Park
Harold, KY 41635

Dear Mr. Mancini,

We would like to purchase twenty two (22) individual stand mixers (Model #43423), all in the color red.

We would like you to charge this purchase to the preexisting account that we have with you, business account #543234.

We hope to receive this order no later than Friday, November 11th, 2009. Attached to this letter please find our preferred shipping method and receiving address.

Please confirm that you received this order by calling us at 232-231-4563 anytime during business hours, Monday to Friday.

Thank you for your cooperation.

Keller Kitchen Co.

Complaining Letter

Definition

A Complaint letter is a request for an adjustment. In other words, it is a letter that describes about the damage; errors or mistakes happened to the delivered goods and therefore claims for compensation is known to be a complaint letter.

In modern age, the chain of business is not limited within the boundary of country. As business is expanding, its complexities are also increasing. So, mistake or fault is not a strange matter in the arena of business. There may be wrong delivery of goods shipment of obsolete, poor quality or underweight goods, faulty packing, delivery after the specified date and other damages to the goods shipped. In the above cases, buyer is supposed to suffer financial loss and therefore he has every reason to complaint to the seller demanding compensation. Hence a letter is used to serve such purpose is called complaint letter.

To draft such a letter, buyer must have valid grounds to explain that he has suffered financial loss or otherwise there will be misunderstanding which may damage business relation buyer requires special care with the art of convincing the seller. Clarity and courtesy are the important factors to write a letter of complaint. The complaint should be made politely without showing any sign of anger.

Causes of Drafting Complaint Letter or, Sources of Mistakes giving rise to Complaints. The following are usual causes for which a complaint letter is drafted:

1.             Problem with the delivered goods: If the goods that are delivered are :

Under weight,

Obsolete,

Defective,

Incomplete,

Not according to buyer’s specification such as color, brand, size etc.

Wrong or poor quality; then buyer can make a claim to the seller for the mistake.

2.             Pricing: If there is any mistake in preparing the invoice of the shipped goods, then such letter is written.

3.             Packing: Faulty or poor packing of the goods causes damage to the goods which can be claimed to the seller.

4.             Transport: Goods are supposed to be shipped according to convenience of the buyer. But if wrong carrier is used it may call for writing such letter.

5.             Terms & Condition: If the terms and condition of business are violated by the seller then such a letter is placed.

6.             Faulty Insurance: If insurance coverage is not made properly according to instruction of the buyer, then there may be claim through complaint letter.

On the above grounds, buyer can complaint but it must be in a decent and polite way.

Example

56 Disgruntled Street
Somewhere Unhappy
1AM MAD

Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD

June 15, 2016

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on June 12, 2016. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.

Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.

I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

V. Angry

Make a Letter of Apology Replacement Goods

PT. BINAMAN SEJAHTERA

22 Jl. Bumi Raya, Semarang 20002, Jawa Tengah

Telp: 023-567898 Fax: 023-123456 Email: binamanasejahtera@yahoo.com

November 7, 2016

John Smith

Purchasing Manager

CV. INDAH PERMATA

75 Jl. Muara Karang, Jayapura 22001

Irian Jaya

Dear Mr. John Smith,

I understand that your Magnaflux compressor from order letter no. 34P was delivered in an unacceptable condition. I will immediately ship to you a replacement within 14 days. Since I am embarrassed by this matter, I will discount the replacement order by 5%.  The difference will be credited to your account.

Since your satisfication is our goal, do not hesitate to call our company at 023-567898 if I can be of any further assistance,

Sincerely,

Nazaline Adinda Larasati

Marketing Manager

Encl.

Order from No. 34P

Source:

https://www.scribendi.com/advice/example_complaint_letter.en.html

http://www.businesscommunicationarticles.com/complaint-letter-definition/

http://habibie16.blogspot.co.id/2013/10/inquiry-letter-order-letter-definition.html

INQUIRY LETTER

Inquiry Letter is a letter written to request information and/or ascertain its authenticity. A letter of inquiry deals with various matters like job vacancies, funding, grants, scholarships, projects, sales, pre-proposals and others. The term is common in various business setups as it implies fund request or pre-proposal information. Owing to this usage, the term may be considered exclusive to these setups alone. But that is not the case, to this effect the below definition offers a justified meaning.

Inquiry Letter Definition

A document requesting information sent on behalf of an individual or an organisation for their own respective purposes, which can be mutually beneficial to the recipient and the sender.

The term ‘Inquiry’ is same as ‘Enquiry’. The former is more commonly used in U.S. and the latter one is more common in U.K. There are some other terms which represent the letters; these areLetter of Intent, Letter of Interest, Query letter, Prospecting Letter, Pre-proposal Letter andConcept Paper. The term ‘Cover Letter’, ‘Business Letter’, ‘Request Letter’ and ‘Sales Letter’ is also applied to an inquiry letter especially when the objective is same as that of letter for inquiry.

A letter of inquiry serves to facilitate business operations and satisfaction of the sender. Inquiry letters remove any misunderstanding and are time savers, especially when two parties want to reach an understanding. The communication towards this effect resolves the issue without any delay. With relation to it being a ‘Pre-proposal letter’, the inquiry letter is also termed as a ‘Condensed Version of a Proposal’. It is the outcome of the purpose of the letter which highlights the points of a proposal instead of a full-fledged proposal.

On an individual’s basis, these letters are sent to companies that are willing to hire but haven't advertised job openings. It can also be a letter addressed to editor in-charge of a publication proposing certain literary work. It can be a letter from a student who is vying for a seat in a college or a business that provides an internship. So, the objective of an enquiry letter is same but its projections and audiences are different. Same goes for its method of delivery, it can be sent via paper mail or electronic mail.

Inquiry Letter Samples

·         Inquiry Letter for Possible Job Openings

·         Fund Inquiry Letter

How to Write an Inquiry Letter

Writing a letter of inquiry can become an easy task when you have some guiding material. An enquiry letter may consist all or few of the below mentioned parts:

·         Introduction

·         Description

·         Statement

·         Methodology

·         Final Summary

The inclusion or exclusion of certain components depends on the scope of your letter. Business letters will tend to have all mentioned while those on a smaller platform will include few. Not to forget that these letter are formal letters and will follow the rules pertaining to these. These rules refer to the common styles of writing a business letter, i.e. Full Block Style, Modified Block Style and others.

An example of letter of inquiry or a letter of inquiry format is sufficient. To add to it the writing tips provide efficiency. Thus, it is advisable to go through the format, tips, examples and the templates.

Inquiry Letter Writing Tips

·         Outline and Organise your Inquiry – By outlining it is meant that you have to know what sort of information you are going to present?, word limit, documents required, the tone of the language, your anticipation, common ground of consensus and other required matter. It is just like an architecture preparing a building plan. Here you have to decide ‘What to include?’ and ‘Why to include?’ Knowing this eases the writing process and also eases the reading on part of the recipient. When all the pieces are clear in your mind, it is time to figure out the best possible logical order.  Arrange a sequential order for the relevant information. In this way outlining and organising eases the further writing process.

·       Gather Information – Certain inquiries may not require any search or research, certain will. For the latter one’s you have to collect information to make your case strong. If you are looking for a job, you need to know the expectations of the employer. If it is a fund that you are writing for, know your client. Research your recipient; know the principles on which they work. Analyse their intellect and weaknesses. Any information which will support your inquiry is good. It might appear daunting but you don’t need to go into all areas. Pick one or two and research on that. There are other indirect methods like visiting the websites, going through profiles, news items and other assistive methods. Knowing and delivering the anticipated speeds up the writing and the success of the inquiry. On your part you might be required to provide information to the recipient and that too needs to be sorted out before it is presented.

·       Drafting – A formal letter like query letter begins from a draft. The draft maybe required for your own acceptance or for the organisation you are working for. The initial step of outlining and organising comes to aid in the draft. The logical order and the information collected are put to full use in drafting. Ideas or lines may come hard, so start with what comes first in the mind. Then weave the inquiry around it and prepare your letter. Though the layout has been planned but the content may not always live up to the layout. Drafting is a good option because you may not always come up with a good letter and you require certain revisions or consultations with your seniors. Here, you can experiment and chalk out a format for future use.

·       Appropriate Recipient – Your inquiry may not yield the desired results if you are in doubt about the exact recipient. You may know about multiple recipients but who is the one, that is most likely to respond in a positive and helpful manner. To solve this query you can contact the recipient’s office and find out who is the most appropriate. For indirect methods you can use previous correspondence containing letterhead or recipient’s name. The company’s website can also be helpful in this matter. Never address your inquiry letter to a ‘Department’, ‘Head of Department’ or ‘To whom it may concern’. An individual will read your letter and this individual represents the department. So always direct your letter to 'A Person having Authority' and 'Not to Authority having a Person'.

·     Impressive Opening – Inquiry letter being a representative to many types of other letters requires an impressive opening. It may not be the agenda of all inquiry letters but wherever it is applicable, you have to impress the reader. To arouse the interest you can state the profit involved in the query. You should write in an active voice and offer relevant facts. The letter should live up to the anticipation and expectations of the reader, making it effortless to read. You can also use certain apt phrases and quotes towards this effect. You can flatter the recipient with certain praises but don’t exaggerate. Self introduction in the starting itself wouldn’t be a good idea so refrain until it is anticipated.

·      Be Specific and Brief – It makes sense to be specific and brief. Specificity of your letter will lead to easy perception of the information. Brief letter will be read quickly and wouldn’t appear as burdening. Moreover, there is no scope for anything apart from the request and its relative aspects. You can be specific by offering the most important information; one which will fulfil most of the needs of the reader. You can be brief by using short paragraphs and using one word whose meaning is equivalent to a number of words. Mostly an inquiry letter is of 2 to 3 pages.

·        Be Straightforward – Straightforward doesn’t mean a simple go. You have to be direct but by remaining within the boundaries of etiquettes. You shouldn’t sound cold and boring. You have to be professional and follow all the observances expected from an inquiry letter. For, example you shouldn’t condemn, be sarcastic or arrogant. One may not realise it but when others read it, they can point out the anomalies. So build a momentum instead of directly coming to the objective of the letter.

·         Generate and Maintain Interest – There are many ways of presenting information. It is up to you how you present it. You can utilise a question to arouse the curiosity of the recipient. You can maintain this interest by providing some hints as to what you have written next. Don’t lose the momentum of the tone as it can reduce the interest. Present your idea which forces the person to imagine a scenario.

·     Supportive Documents –Don't forget to attach the required documents. These documents are supportive towards your cause. For a prospective employee these add value to the credibility of the individual. In a business scenario it is complimentary and well thought idea. They also augment the effect of the letter.

·         Facilitate the Response – When you seek information which is more essential to you than it is to the reader, you are required to ease the reply process. So enclose a self-addressed stamped envelope with your query. Even, otherwise it shows your presence of mind, willingness to ensure smooth and quick response. If the inquiry is more beneficial to the recipient, your contact number and other details are already there on the letterhead.

·         Offer Incentives – When you make it obvious that the inquiry is beneficial to the recipient, it acts as an incentive. If you make it clear – ‘The How’ and ‘What’ of the desired outcome of the letter, it also serves to offer an incentive. You can emphasise the role of the reader in the inquiry and how it will add up to his credentials. You can use examples towards this effect; a profit to the recipient does go long down the line.

·         Review and Revise – Coming to the final section, double check the address. Your letter should have all the qualities of being a professional one. Ensure the use of simple font such as Times New Roman or Arial. Check for any spelling and grammatical errors. If in doubt get a reliable proofreader to review it.

Inquiry Letter Template – Full Block Style

__________Organisation Letter Head OR __________ Organisation/Your Address __________ Organisation/Your Contact Number __________ Organisation/ Your Email  __ ____ 20__ (Date)  _________ (Addressee’s Name) ________________ (Addressee’s Address) Dear ________, Earth provides enough to satisfy every man's needs, but not every man's greed. Wise words from a wise man - Mahatma Gandhi. These are not just words; these are instructions to lead a life in the wisest manner. I believe in it and I follow it ardently. Myself - _________ and for the past_______, I have worked for _______________ in ______ as __________. My contract with the _________is about to end in about __________. I love _________ and try every bit for their welfare. That is the reason why I chose to become a _______________. ____________ has always been my passion since childhood and I would __________them and read about them all through my school and college days. In fact, I was nicknamed __________for my achievements in ____________ competitions, drawing, painting and anything concerned with ___________. I would often cerate _________ ________ whenever required. At the college level I started ________________ and was positioned _____________ Competition. I even attended the ____________ organised by the local _______________. My article on __________was also published and appreciated in the monthly __________magazine. I am well aware that you have not offered any jobs or advertised for the same but it is my strong feeling that I will get an opportunity in your foundation sooner or later. And whenever that happens please do contact me. I am sure I will live up to your expectations. I have attached all the relevant documents for your consideration, please go through them. I am not boasting but I am merely making you aware of my apt suitability for the job. Thanking You. Sincerely, __________Your Signature __________Your Name __________Your Designation Encl. – Resume -1            Copy of Reference Letter___             Copy of Certificates__             Copy of Honours__

Make an Inquiry Letter

Full Block Style

THE BIG CO.

Sudirman street 43, South Jakarta 16435

Phone: 021-7773262 Fax: 021-7773263 Email: thebigco@yahoo.com

Your ref          : DS/RC

Our ref            : DL/RC

14 October 2016

Thomas Co. Ltd.

Pattimura street 123

East Jakarta 16543

Dear madam,

Re        : Request for Catalogue

Thank you for your inquiry letter of 10 October 2016 and interested in our advertisement.

As requested, we enclose here with the latest illustrated catalogue together with price list and the terms of payment. Dispatch of product will be sent after we receive your order letter in two weeks and we could give 5% cash discount in 30 days from invoice date.

We are look forward to receiving your first order and please do not hesitate to write again if you still need any further infotmation.

Yours sincerely,

Mrs. Nazaline Adinda Larasati

Purchase Manager

Encl. catalogue

Source:

http://hendri31.blogspot.co.id/2013/11/inquiry-of-letter-surat-permintaan.html

http://nindiwahyuni.blogspot.co.id/2013/10/contoh-surat-balasan-dari-surat.html

https://targetstudy.com/letters/inquiry-letter/

Situs E-Commerce: Grab Bike

A.    Sejarah Perusahaan Grab Taxi

GrabTaxi diciptakan di Malaysia oleh lulusan MBA Harvard Business School, Anthony Tan. Sebelum memulai perusahaan ini pada 2012, Anthony bekerja sebagai kepala marketing di perusahaan keluarganya, Tan Chong & Sons Motor Company. Perusahaan ini dikenal menangani waralaba Nissan dan Subaru, dan mewakili Changan Automobile di Singapura, Indonesia, Thailand, Vietnam, dan Filipina. Perusahaan ini merupakan anak usaha dari perusahaan di Hong Kong, Tan Chong International. Tan Chong & Sons Motor melayani penjualan mobil, namun tidak untuk motor. Usaha tersebut juga melayani perbaikan dan servis mobil.

Di akhir Mei, startup unicorn GrabTaxi membuka layanan GrabBike di Jakarta. GrabTaxi menggelontorkan dana sebesar $340 juta (Rp4,5 triliun) untuk meluncurkan layanan ini. Seperti yang dikemukakan CEO dan Co-Founder GrabTaxi, Anthony Tan, pengguna dapat mencoba layanan ini secara gratis selama hampir dua minggu. GrabBike melaporkan telah mendapat 8.000 pengguna layanan ini dalam seminggu pertama peluncurannya.

Banyak orang bisa saja berpendapat bahwa Anthony memang terlahir sebagai anak konglomerat karena perusahaan keluarganya tersebut. Bagaimanapun, perlu diketahui bahwa Anthony membangun GrabTaxi tanpa adanya campur tangan dari bisnis keluarganya. Ia hanya mendapat bantuan dana dari sang ibu. Di ranah startup transportasi Indonesia, kekuatan Anthony terletak pada sumber daya dan infrastruktur GrabTaxi. Namun ia belum familier dengan kondisi pasar lokal.

Moto Grab adalah Anda lebih dari sekedar “angka” bagi kami. Seperti Anda, kami juga orang-orang Malaysia, Singapura, Indonesia, Thailand, Vietnam, dan Filipina. Anda adalah tetangga kami. Teman. Keluarga. Dan apapun yang kami lakukan, itu untuk membawa kita semua… Maju Bersama.

Cukup aman bagi kami untuk digunakan oleh ibu, saudara perempuan, dan anak-anak perempuan kami sendiri. Oleh karena itu, kami menerapkan beberapa pendekatan berikut:

Ø  Penyaringan

Setiap pengemudi dan kendaraan akan dicek saat registrasi dan wajib mempertahankan bintang penilaian di atas standar minimum yang telah ditetapkan.

Ø  Pelatihan dan Kode Etik

Kami senantiasa meningkatkan system pelatihan dan Kode Etik untuk memastikan layanan yang terbaik.

Ø  Fitur Keamanan

Kami terus berinovasi demi keamanan anda. Bahkan, kami memperkenalkan fitur “Share My Ride” yang pertama di industry.

Ø  Asuransi & Bantuan 24 Jam

Kami melindungi dengan tambahan proteksi kecelakaan pribadi, call center 24 jam, dan tim tanggap darurat.

Tokoh penting:

1)      Antony Tan (CEO)

2)      Aaron Gill (Head of Product)

3)      Kevin Lee (Vice-President, Data and Growth)

4)      Cheryl Goh (Vice-President, Regional Marketing)

5)      Wei Zhu (CTO)

Situs web: grab.co

Tersedia di 22 daerah di enam negara Asia Tenggara

Malaysia	Filipina	Thailand	Singapura	Vietnam	Indonesia
Kuala Lumpur	Manila	Bangkok	Singapura	Ho Chi Minh	Jakarta
Putrajaya	Cebu	Pattaya		Hanoi
Selangor	Davao	Chiang Rai		Ðà Nång
Negeri Sembila	Iloilo	Phuket
Johor	Baguio
Bahru
Malaka
Penang
Kuching
Kota Kinabalu

B.     Sosialisasi Grab Bike di Indonesia

Grab (sebelumnya dikenal Sebagai Grab Taxi) adalah sebuah perusahaan yang melayani aplikasi penyedia transportasi dan tersedia di enam negara di Asia Tenggara, yakni Malaysia, Singapura, Thailand, Vietnam, Indonesia dan Filipina. Grab memiliki visi untuk merevolusi industry pertaksian di Asia Tenggara. Hingga bulan Maret 2015, jumlah pengguna Grab mencapai 3,8 juta pengguna. Grab tersedia untuk system operasi Android, iOS, dan Blackberry. Di Indonesia, Grab melayani pemesanan kendaraan seperti ojek, mobil, dan taksi. Saat ini Grab tersedia di seluruh Jakarta dan sekitarnya.

Sosialiasi yang dilakukan oleh pihak GrabBike yaitu penjelasan dan pendekatan lisan bahwa GrabBike hadir bukan sebagai pesaing para ojek pangkalan, melainkan untuk merangkul ojek pangkalan agar bisa bergabung di Grabbike dan menikmati rangkaian keuntungan yang bisa didapatkan selama mengemban karier menjadi driver GrabBike.Lewat proses sosialisasi tersebut, memang tidak sedikit ojek pangkalan yang mengubah pikiran mereka untuk bergabung dengan Grabbike.

C.    System Perekrutan

Grabbike merupakan ojek online yang bisa dipesan melalui smartphone. Kali ini Grabbike akan membuka pendaftaran skala besar pada tanggal 1 September 2015.Layanan transportasi sepeda motor GrabBike hari ini (12/8) secara resmi melakukan proses perekrutan massal bertajuk GrabBike Kingdom untuk armadanya. GrabBike menggelar walk-in registration bagi para calon driver yang ingin terdaftar. Pihak GrabBike mencatat sekitar 3500 calon driver yang telah melakukan pendataan, dan 5000 lainnya yang melakukan walk-in registration.

Sebanyak lebih dari tiga ribu calon driver yang hadir melakukan serangkaian tahap seleksi dengan menerapkan sistem standarisasi penerimaan. Seleksi tahap pertama terdiri dari dari uji kelayakan kendaraan, pemenuhan detil informasi pribadi, dan pembagiansmartphone. Seleksi tahap kedua melingkupi penggunaan aplikasi dan smartphonedengan lebih komprehensif. Tahap akhir ialah pelatihan dan penyuluhan berkendara aman dan prosedur antar-jemput lainnya yang ditandai dengan penyerahan atribut sebagai tanda resminya driver tergabung dalam keluarga besar GrabBike.

Sebagai bagian dari kehidupan masyarakat Indonesia, GrabBike memiliki komitmen untuk menciptakan layanan transportasi ojek yang aman dan efisien di tanah air. dan kami menyambut siapa saja yang ingin menjadi bagian keluarga GrabBike. Oleh karena itu kami selalu menerapkan standar pada layanan kami, di mana melalui proses penerimaan ini kami dapat menyaring para calon pengendara dan memberi mereka pelatihan yang memadai.

Driver yang telah mengikuti seleksi dapat langsung menerima pemesanan hari ini juga, sementara lima ribu calon driver lainnya yang melakukan walk-in registration perlu menunggu beberapa minggu lagi.

Menurut Kiki, waktu tersebut dibutuhkan bagi pihaknya untuk melakukan pendataan latar belakang dan kelayakan untuk mengikuti tahap selanjutnya. Selain kendaraan pribadi, Surat Izin Mengemudi (SIM) dinyatakan sebagai syarat utama yang tak dapat dinegosiasi. Pihaknya juga menerapkan batas usia maksimal pelamar yakni berumur 50 tahun. Berumur di atas itu akan ada serangkaian tes medis untuk membuktikan kesehatan drivermereka.

Dengan amunisi baru ini, GrabBike berusaha segera menguasai pasar transportasi di Ibukota. Sementara kompetitornya memiliki berbagai macam layanan, GrabBike mengambil momentum ini berusaha menjadi layanan transportasi berbasis sepeda motor yang terbaik di Jakarta dan sekitarnya.

Adapun persyaratan - persyaratannya yang harus dipenuhu sebagai berikut:

• KTP dan Fotocopy (JABODETABEK)
• SIM C dan Fotocopy
• Umur maksimal untuk menjadi driver grabbike 50 tahun
• Siapkan Materai Rp. 6000 cukup 1 lembar
• Uang Rp. 100.000,-
• Motor dengan kondisi prima
• Mampu membawa penumpang di sekitar Jabodetabek
• Mengenal jalan JABODETABEK ( merupakan option karena nanti akan dibekali smartphone bisa menggunakan GPS googlemap)
• Skck asli dan fotocopy harus di bawa untuk ditunjukkan kepada staf grabbike.
• Bagi yang berumur 50 tahun keatas diusahakan membawa surat keterangan sehat dari dokter.
• Pada saat pengambilan atribut motor dan kelengkapan wajib standar.

Memberikan Jaminan pilih salah satu bisa berupa:

• Kartu keluarga
• Ijasah
• Bpkb
• Buku nikah

D.    Pelayanan GrabBike

Aplikasi ini akan mengkalkulasi biaya berdasarkan jarak yang ditempuh dan dapat menentukan besarnya tip yang ingin diberikan kepada pengemudi. Pengguna juga dapat memberi catatan pada pengemudi tentang lokasi menunggu atau barang bawaan tambahan.

Mengenai keamanan pelanggan dibenarkan salah seorang staff GrabBike yang tak ingin disebutkan namanya. Dia mengatakan, GrabBike punya sistem yang ketat untuk mengawasi drivernya. Bahkan, GrabBike tak segan memberikan sanksi kepada driver yang ugal-ugalan.

Jika dilihat dari komunikasi antar muka aplikasi GrabBike di ponsel pintar, pelanggan diberikan kesempatan untuk memberikan komentar, kritik dan saran bagi drivernya. Tak hanya itu, nama driver, nomer handphone serta plat kendaraan yang dimiliki pun terpampang jelas.

Pelanggan bisa melaporkan driver ketika ia mendapatkan perlakuan tak enak. "Pasti langsung hari itu juga dipanggil dan diproses," tutupnya.

E.     Sistem Gaji dan Bonus

Sistem bagi hasil di grabbike adalah 90% untuk driver dan 10% untuk perusahaan. Serta bonus setiap kali mengantar / order penumpang serta bonus akan diberikan minimal jika mendapat 10 Order / penumpang.

F.     Pengalaman Pengguna Grab Bike

Untuk memesan GrabBike, pengguna diharuskan mengunduh aplikasi GrabTaxi. Aplikasi ini terhubung dengan GPS smartphone untuk mengetahui lokasi pengguna, dan cukup akurat.

Layanan aplikasi GrabBike ternyata primadona bagi kaum Hawa, khususnya bagi mereka pekerja kantoran. Layanan jasa ini dinilai memberikan keamanan yang terjamin.

"Data dari kantor lebih banyak perempuan. Hampir 60 persen lebih perempuan yang naik GrabBike. Biasanya saya dapat penumpang habis pulang kantor malam," kata salah satu driver GrabBike.

Kaum wanita memilih layanan karena sistem keamanan terjamin. Tiap data driver sudah disimpan di kantor. Bahkan, untuk mengawasi drivernya, GrabBike menahan barang berharga milik driver sebagai jaminan.

Promo yang sedang digencarkan GrabBike menambah permintaan pelanggan. Meski pelanggan membayar murah, namun driver tetap mendapat harga penuh dari kantor.

"Karena murah, cuma Rp 15 ribu sudah bisa kemana-mana.” Jelas salah satu pelanggan.  

G.    Persaingan di Pasar Lokal

Untuk saat ini, adil rasanya mengatakan Go-Jek memiliki poin lebih dibandingkan GrabBike. Go-Jek telah memiliki setidaknya 2.500 armada ojek di Jakarta, dan “ojek jaket hijau” telah familier untuk masyarakat di ibukota. Go-Jek telah lama membangun infrastruktur untuk menyediakan berbagai layanan, termasuk layanan kurir, belanka, dan pengantaran makanan yang disebut Go-Food (yang menjadi pesaing dari FoodPanda). Go-Jek juga telah merambah bisnis ke daerah lain seperti Bandung, Bali, dan Surabaya.

Namun, Anthony Tan dan GrabTaxi miliknya tidak bisa dipandang sebelah mata. Dengan banyaknya dana dan reputasi besar, GrabBike juga berpotensi mengungguli Go-Jek jika mengembangkan teknologi yang lebih bagus, merekrut lebih banyak pengemudi, dan menggencarkan upayamarketing. Semua hal tersebut tentunya bisa dilakukan dengan mudah oleh perusahaan sekelas GrabTaxi. Semuanya tergantung dari seberapa besar Anthony Tan ingin menyaingi Go-Jek di Indonesia

Sumber:

http://blogjengkol.blogspot.co.id/2015/12/analisa-manajemen-grab-bike.html

https://id.wikipedia.org/wiki/Grab_(aplikasi)

https://www.grab.com/id/about/